Cancellation & Refunds
Last updated: 27 July 2026
Entrava sells entry to live events at third-party venues. Because capacity is held for you the moment you book, the policy below applies.
| Situation | What you get back |
|---|---|
| Event cancelled by the venue | Full refund of the ticket price, processed automatically to the original payment method |
| Event postponed and you cannot attend | Full refund of the ticket price on request |
| You cancel your own booking | Bookings are final and non-refundable |
| Entry refused at the door under venue house rules | Handled by the venue; contact us and we will assist |
| Payment taken but no booking created | Full refund, including the platform fee |
Platform fee
The 3% platform fee is non-refundable except where the event is cancelled by the venue, or where a payment was taken and no valid booking was created.
How to request a refund
Email entrava.app@gmail.com or WhatsApp +91 87792 27628 with your booking reference. We respond within 48 hours. Approved refunds are returned to the original payment method and typically appear within 5–7 working days, depending on your bank.